Support
For districts that subscribe to DistrictDocs. Write to us any time; we answer by the next business day.
Looking for a district's records or meetings? Please contact that district directly; we cannot answer questions about a district's business.
Quick answers
- Someone can't sign in
- Your district's administrator can make them a new password link: in your console, open Users & Access, choose the person, and send the new link. We never hold your passwords, so this is the quickest way.
- A file won't upload
- The console says why on the same screen, most often that the file is too large. Save it again as a smaller PDF, or send it to us and we will look.
- How do I…?
- Open Help & Training in your console: the handbook, the one-page quick card, and the guide to scanning old minutes.
- The site is down
- We check every district site every five minutes and are told when one stops answering, so we often know before you do. Write to us anyway.
Send us a problem
Or write to info@districtdocs.com. Help is by email on business days; there is no night or weekend repair service.